Returns & Shipping Policy - NZ

Returns & Shipping Policy – New Zealand

How long do items take to be delivered? 

That depends on where you live, we suggest looking up your tracking number on the Australia post website for an ETA.

We ship every week day. So if you order on Monday night your parcel will leave our warehouse on Tuesday Morning. 

When your item leaves our warehouse you will be sent an email with a copy of the invoice and your tracking number. If you do not receive it check in your junk folder. 

We are in Sydney.

We use Australia Post for shipping to New Zealand. If you have a question about your delivery contact their Help and Support Page. Or Call 61 3 8847 9045 (from outside of Australia).

WHAT can be returned?


Please choose carefully! We do not accept any international change of mind returns.

Warranty

Returning items for warranty claims is the responsibility of the buyer.

The buyer pays the shipping cost to return the item for warranty inspection.

Due to the high rate of international fraud no refunds or exchanges will be made on products claimed to be faulty without the return of the item for inspection.

Damage in Transit

The buyer accepts full responsibility for the carriage of their goods including possible damage in transit. No refunds or replacements will be provided for items damaged in transit.

Incorrect Addresses

Where the buyer has entered the incorrect address details and the item has been shipped it is the buyers responsibility to arrange redirection of their goods at their own cost.

Return to sender

Where there is a problem with the buyers address or they fail to collect their goods and they are returned to sender Campsmart will refund the cost of the goods less the cost of the original cost of postage to deliver the item and a 20% restocking fee.

Bulky Items

We currently do not ship large bulky items to New Zealand. Long and fragile items are difficult to transport.

Further Questions? 

Contact customer service by emailing: admin@campsmart.net.au