Returns & Shipping Policy - AU

 

How long do items take to be delivered? 

That depends on the size of the item and where you live.

We ship every weekday. So if you order on Monday night your parcel will leave our warehouse on Tuesday Morning. 

When your item leaves our warehouse you will be sent an email with a copy of the invoice and your tracking number. If you do not receive it check your junk folder. 

We are in Sydney so if you are in Sydney as well you can expect in general the next day or the day after for delivery. Further up or down the east coast may take a few days for delivery. 

Remote or regional areas can take longer. If you have a large parcel it will also take longer. 

What can be returned?

We have a 30-day limited change of mind return policy.

Please see the relevant section below for how to proceed. We will not accept returns without prior arrangements.

All change-of-mind returns must be NEW and unused and in original packaging.

We will not accept change-of-mind returns for items that have been used or damaged. 

What can not be returned? 

Choose carefully.

It is the buyer's responsibility to read the product description, understand what you are purchasing, measure your own vehicle, and know what size item you need.

We will not accept change of mind returns of: 

  • Caravan, camper trailer, or pop-top caravan covers
  • Camper Trolleys
  • Custom-made products
  • All Awnings and Annexe/Awning Walls
  • Special orders (Items that are not regularly stocked that have been specifically ordered for a customer)
  • Anything that has been fitted, used, marked, damaged, or installed in any way
  • Items where the customer claims damage in transit or incorrect stock beyond 48 hours from delivery

What if I want to change the address on my order? 

Please take care to check your delivery details.

Once an item has been sent to you we can not change the address or redirect the delivery.

You will need to contact the courier directly to make arrangements for your freight. 

What if I am traveling? 

Fantastic!

We love traveling. But we recommend you allow a reasonable buffer for delays if you are on the road. 

We send things out quickly but we have no control over courier delivery delays.

A cyclone, train derailment, courier van breakdown, or just general delivery delay is sadly beyond our physical control.

We will help you locate your parcel and lodge an investigation but we can not make things move faster once they are in transit.

If you are traveling in a remote location you need to factor in other time delays like transfers between depots and unexpected events. Please allow enough time for your order to arrive. We can not redirect orders once in transit.

 

What if there is a problem with your order? 

Received Incorrect goods? 

Our warehouse team always does its best to get the right product out but sometimes mistakes may happen.

Please advise us within 48 hours of receiving your goods if there is a problem with the items you received. Take a photo of what you have received and fill the form here

Please note: It is the buyer's responsibility to advise of a possible error in a timely manner.

Due to the high incidence of online fraud, we reserve the right to refuse to accept claims beyond the 48-hour period. Our staff with review CCTV footage from our warehouse and stock distribution before any claims will be honored.

Where do items need to be returned?
Visit our Customer Support page to submit your claim. 

Campsmart will contact you back within 48 hours to arrange a return when applicable. We will only accept a return where a prior arrangement has been made with us.

We will not receive goods without prior communication.

Shipping for returns?

The customer is required to pay for the return courier costs. If an item has then been inspected by our team and deemed defective a full refund will be given including the postage cost. 

Credit for returns?
Customers will receive a full refund for defective goods. 

Instore return option?
No. 

What packing materials do I need to use?
Items to be returned must be in their original packaging. We will not accept returns without prior arrangements. Customers are required to contact us prior to returning an item. Refunds will only be given for products in original packaging and new unused condition.

Change of mind returns

Change of mind returns will only be accepted within 30 days of the date of the invoiced proof of purchase, not the delivery date.

We will not accept returns where the item shows signs of use or damage or are not in its original packaging.

All change-of-mind returns must be by prior agreement only. We will not accept items for return where no prior agreement has been entered into. 

The buyer is required to pay the return postage. This cost will not be refunded. 

Buyers are requested to use a courier service with tracking as proof of their return. We will not refund items we do not receive. 

Refunds for the returned product do not include postage. Refunds for change-of-mind purchases are for the product ONLY. 

Change of Mind returns that have been approved and granted an RMA number must be received within 14 days of return approval. Failure to return items in a timely manner will void the change of mind return agreement. To submit a return request please visit the Customer Support page. 

Restocking fee

We exercise the right to charge a 20% restocking fee for change-of-mind returns, where appropriate. Many of our items are large and bulky and difficult to return. Please measure your caravan carefully before ordering and call us for advice if you have any questions. 

Custom-made

We only sell high-quality goods. Faulty workmanship will be rectified under the manufacturers' warranty conditions.

Custom-made goods such as made-to-measure annexes can not be returned for a change of mind. 

Defective or Damaged in transit? 

We have limited damage in transit insurance. All claims of damage in transit must be made within 24 hours of delivery. Please contact our customer service staff to make a damaged in-transit claim by visiting our  Customer Support page.

You will be required to provide photos of the damaged goods and packaging. 


If your item is defective when it arrives please submit a request through our Customer Support page with a full description of the problem and a photograph of the product within 48 hours of receiving the item. It is the buyers' responsibility to check the items that are in good order when they receive them. 

Further Questions? 

Contact us on the  Customer Support page