Returns Policy

WHAT can be returned?
We will accept returns and refund on damaged or defective goods.

We have a 30 day limited change of mind return policy. Please see the relevant section below for how to proceed. We will not accept returns without prior arrangement. 

WHEN do items need to be returned by?
If your item is damaged or defective when it arrives please email us at enquiries@campsmart.net.au with a full description of the problem and a photograph of the damage within 48 hours of receiving the item. It is the buyers responsibility to check the items are in good order when they receive them. 

WHERE do items need to be returned to?
Contact enquiries@campsmart.net.au with a full description of the problem and a photograph. Campsmart will contact you back within 48 hours to arrange a return when applicable. We will only except a return where prior arrangement has been made with us. We will not receive goods without prior communication.

SHIPPING for returns?
The customer is required to pay for the return courier costs. If an item has then been inspected by our team and deemed defective a full refund will be given including the postage cost. 

CREDIT for returns?
Customers will receive a full refund for defective goods. 

Instore return option?
No

Packing materials?
Items to be returned must be in their original packaging. We will not accept returns without prior arrangement. Customers are required to contact us prior to returning an item. Refunds will only be given for products in original packaging and new unused condition.

Change of mind returns

Change of mind returns will only be accepted within 30 days of the date of the invoiced proof of purchase, not the delivery date.

We will not accept returns where the item shows signs of use or damage or are not in original packaging. All change of mind returns must be by prior agreement only. We will not accept items for return where no prior agreement has been entered into. 

The buyer is required to pay the return postage. This cost will not be refunded. 

Buyers are requested to use a courier service with tracking as proof of your return. We will not refund on items we do not receive. 

Restocking fee

We exercise the right to charge a 20% restocking fee for change of mind returns, where appropriate. Many of our items are large and bulky difficult to return. Please measure your caravan carefully before ordering and call us for advice if you have any questions. 

Custom made

We only sell high quality goods. Faulty workmanship will be rectified under the manufacturers warranty conditions. Custom made goods such as made to measure annexes can not be returned for change of mind. 

Further Questions? 

Contact customer service by emailing: sales@campsmart.net.au