We have a 30-day limited change of mind return policy.
Please see the relevant section below for how to proceed. We will not accept returns without prior arrangements.
All change-of-mind returns must be NEW and unused and in original packaging.
We will not accept change-of-mind returns for items that have been used or damaged.
Choose carefully.
It is the buyer's responsibility to read the product description, understand what you are purchasing, measure your vehicle, and know what size item you need.
We will not accept change of mind returns of:
The customer is required to pay for the return courier costs. If an item has been inspected by our team and deemed defective, a full refund will be given, including the postage cost.
Credit for returns?
Customers will receive a full refund for defective goods.
Instore return option?
No.
What packing materials do I need to use?
Items to be returned must be in their original packaging. We will not accept returns without prior arrangements. Customers are required to contact us before returning an item. Refunds will only be given for products in original packaging and new, unused condition.
Change of mind returns will only be accepted within 30 days of the invoiced proof of purchase, not the delivery date.
We will not accept returns where the item shows signs of use or damage or is not in its original packaging.
All change-of-mind returns must be by prior agreement only. We will not accept items for return where no prior agreement has been entered into.
The buyer is required to pay the return postage. This cost will not be refunded.
Buyers are requested to use a courier service with tracking as proof of their return. We will not refund items we do not receive.
Refunds for the returned product do not include postage. Refunds for change-of-mind purchases are for the product ONLY.
Change of Mind returns approved and granted an RMA number must be received within 14 days of return approval.
Failure to return items promptly will void the change of mind return agreement.
Once a return agreement has been authorised, the return must returned within 14 business days of the approval. After this point, the agreement is no longer deemed current, and the return will no longer be accepted.
To submit a return request, please visit the Customer Support page.
We exercise the right to charge a 20% restocking fee for change-of-mind returns, where appropriate.
Many of our items are large and bulky and complex to return. Please measure your caravan carefully before ordering, and call us for advice if you have any questions.
We only sell high-quality goods. Faulty workmanship will be rectified under the manufacturers' warranty conditions.
Custom-made goods such as made-to-measure annexes can not be returned for a change of mind.
We have limited damage in transit insurance.
All claims of damage in transit must be made within 24 hours of delivery.
Please contact our customer service staff to make a damaged in-transit claim by visiting our Customer Support page.
You will be required to provide photos of the damaged goods and packaging.
If your item is defective when it arrives, please submit a request through our Customer Support page with a full description of the problem and a photograph of the product within 24 hours of receiving it.
It is the buyers' responsibility to check the items that are in good order when they receive them.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern campsmart’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘campsmart’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 36600521766. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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