The cost of shipping is automatically calculated based on the product size and shipping location at the checkout.
Next-day dispatch is available. Long and bulky items are not able to go with Australia Post and will be sent via courier.
|
Australia Post Standard |
From $9.95 |
|
Australia Post Express |
From $11.95 |
|
Allied |
From 19.95 |
|
Aramex |
From $9.95 |
|
Couriers Please |
From $9.95 |
That depends on the size of the item and where you live.
We ship every weekday. So if you order on Monday night your parcel will leave our warehouse on Tuesday Morning.
When your item leaves our warehouse you will be sent an email with a copy of the invoice and your tracking number. If you do not receive it check your junk folder.
We are in Sydney so if you are in Sydney as well you can expect in general the next day or the day after for delivery. Further up or down the east coast may take a few days for delivery.
Remote or regional areas can take longer. If you have a large parcel it will also take longer.
Please take care to check your delivery details.
Once an item has been sent to you we can not change the address or redirect the delivery.
You will need to contact the courier directly to make arrangements for your freight.
Fantastic!
We love travelling. But we recommend you allow a reasonable buffer for delays if you are on the road.
We send things out quickly but we have no control over courier delivery delays.
A cyclone, train derailment, courier van breakdown, or just general delivery delay is sadly beyond our physical control.
We will help you locate your parcel and lodge an investigation but we can not make things move faster once they are in transit.
If you are traveling in a remote location you need to factor in other time delays like transfers between depots and unexpected events. Please allow enough time for your order to arrive. We can not redirect orders once in transit.
We have limited damage in transit insurance. All claims of damage in transit must be made within 24 hours of delivery. Please contact our customer service staff to make a damaged in-transit claim by visiting our Customer Support page.
You will be required to provide photos of the damaged goods and packaging.
If your item is defective when it arrives please submit a request through our Customer Support page with a full description of the problem and a photograph of the product within 48 hours of receiving the item. It is the buyers' responsibility to check the items that are in good order when they receive them.
Contact us on the Customer Support page
The customer is required to pay for the return courier costs. If an item has then been inspected by our team and deemed defective a full refund will be given including the postage cost.
Credit for returns?
Customers will receive a full refund for defective goods.
Instore return option?
No.
What packing materials do I need to use?
Items to be returned must be in their original packaging. We will not accept returns without prior arrangements. Customers are required to contact us prior to returning an item. Refunds will only be given for products in original packaging and new unused condition.
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