FAQs

FAQs

How do I know what size to order?

It can be tricky ordering caravan parts online. The most challenging products to measure are:

We have a number of caravan equipment buying guides to help you take the measurements and find the right fit for your caravan accessories.

If you still aren’t sure, contact us on 1300 553 189 or email us and we can help you find the right size product for your needs.

Can I visit your warehouse?

Customers who purchase online are welcome to click and collect from our warehouse during the following hours:

41A College Street, Gladesville NSW 2111

Opening hours:
Monday–Friday: 9:30am–15:30pm
Saturday and Sunday: closed

Click here for further information on our Click and Collect process

 

How long does postage take?

We dispatch our orders every weekday. Your arrival time depends on its size and your location. Bulky orders like caravan awnings, screens, kitchen appliances, furniture and custom-made caravan accessories may take longer to deliver. For more information, including estimated delivery times based on your location, see our delivery guide

Can I track my order?

Yes. When your purchase leaves the warehouse, you will get an email with a copy of the invoice and the tracking number. You can use the tracking number to check on the status of your delivery with our Couriers/Australia Post.

What if my purchase is faulty or damaged in transit?

If your purchase is damaged or faulty, email us at admin@campsmart.net.au with some photos of your problem

What is your returns policy?

If your product is faulty it will be covered under warranty.

For change of mind returns, we have a thirty-day return policy, with some exclusions.
Returned products must be unused and in the original packaging.
Please check our returns policy for further information.

We will not accept returns for the below products (unless they are faulty):

Choose carefully.
It is the buyers' responsibility to read the product description, understand what you are purchasing, measure your own vehicle, and know what size item you need.
We will not accept change of mind returns of: 
* Caravan, camper trailer or pop-top caravan covers
* Custom made products
* All Awnings and Annexe/Awning Walls
* Special orders (Items that are not regularly stocked that have been specifically ordered in for a customer)
* Anything that has been fitted, used, marked, damaged, or installed in any way. 

What payment do you accept?

We accept Mastercard and Visa as well as PayPal. We also have AfterPay and Zip so you can order now and pay for your purchase in installments.

The caravan product I want is out of stock - what can I do?

Open the product page and click on the ‘Notify’ button and you will be added to the waitlist. We will notify you via email when the product is back in stock.

Why shop with us?

  • We are a family owned business based in Australia
  • We offer a huge range of accessories and products for caravans, camper vans, camper trailers and motorhomes
  • We want you to use our products to enjoy the great outdoors, get out in nature and explore our wonderful country
  • We have 480+ Google reviews from happy customers, with a star-rating of 4.9
  • We only stock the products we’d be happy to use ourselves, so you can sure you’ll find nothing but top quality caravan products

Who is Campsmart?

We are a family of passionate travellers and explorers. We started Campsmart in 2012 and have been growing ever since. Our mission is to support Australia’s love of adventure with our three pillars:

  • great quality products at competitive prices
  • delivery Australia wide 
  • friendly customer service

Learn more about our story on our about page.